How to Hire Employees for Cleaning Business?

Hiring the right employees is crucial for the success of any cleaning business. The process can be daunting, but with the right approach, you can attract, hire, and retain the best cleaners who will help grow your company and satisfy your clients.

 min. read
February 21, 2024

Hiring the right employees is crucial for the success of any cleaning business. The process can be daunting, but with the right approach, you can attract, hire, and retain the best cleaners who will help grow your company and satisfy your clients. This article outlines a comprehensive guide on how to hire employees for your cleaning business, covering everything from crafting a compelling job description to conducting effective interviews and onboarding your new hires.

Preparing to Hire Cleaners

Understanding the Cleaning Industry

The cleaning industry is vast, encompassing everything from residential maid service to commercial and house cleaning business. As the demand for cleaning services continues to grow, so does the need for quality employees. For cleaning business owners, hiring the right staff is not just about filling a position; it's about finding individuals who can deliver excellent service and contribute to the company's reputation and growth.

The hiring process for a cleaning business involves several steps:

  1. Review applications and organize them by interest level.
  2. Conduct initial screenings or interviews over the phone to gauge fit.
  3. Invite promising candidates for in-person interviews to assess their suitability further.
  4. Perform background checks with consent to ensure trustworthiness.
  5. Check references to gain insights into the candidates' past job performance.
  6. Make a job offer, keeping in mind your budget and the need for a probationary period if necessary.

Hiring Cleaners: Defining the Responsibilities

The first step in the hiring process is to clearly define the job title and responsibilities. This involves creating a detailed job description that outlines the specific duties, skills, and qualifications required. Whether it's a position for a house cleaner, commercial cleaner, or a managerial role, a clear job description helps attract suitable candidates.

Describing responsibilities in a cleaning job posting is essential for a variety of reasons that ensure clarity, efficiency, and effectiveness throughout the recruitment process. Clearly outlined responsibilities help attract individuals who are confident in their ability to perform those specific tasks, leading to a more qualified applicant pool. This clarity in job duties from the beginning sets clear expectations for candidates, leading to higher job satisfaction and lower turnover rates once hired. It allows candidates to self-assess their fit for the role based on their skills, experience, and interests, thus attracting applicants who are more likely to enjoy and excel in their work.

Moreover, candidates who understand the specific duties of the job can better prepare for interviews, facilitating more productive conversations and enabling employers to evaluate fit more effectively. A well-defined job description also eases the onboarding process, as new employees have a good understanding of what their job entails, reducing the learning curve and training time. When responsibilities are clearly defined from the outset, it sets a benchmark against which employee performance can be measured, aiding in providing constructive feedback and making informed decisions about promotions, raises, and development opportunities.

Additionally, a detailed job description can serve as documentation that helps in compliance with labor laws and regulations, providing a reference point for defining reasonable accommodations and ensuring that hiring practices meet legal standards. Transparently stating job responsibilities ensures all candidates have equal information about the role, supporting fair and equitable hiring practices and helping prevent misunderstandings and assumptions that could inadvertently disadvantage some applicants.

Creating a Detailed Job Posting for a Cleaning Company

Once you have a job description, the next step is to create a job posting that will attract the right candidates. This should include not just the responsibilities and qualifications, but also the benefits of working for your company, such as competitive pay, health insurance, and vacation time. Highlighting these benefits can make your job opening more appealing to potential candidates.

  1. Clear Job Title: Use a specific and descriptive job title that accurately reflects the role and responsibilities​​​​.
  2. Engaging Introduction: Start with an introduction that captures the essence of your company and the importance of the role, creating an emotional draw for potential candidates​​.
  3. Detailed Job Description: Provide a comprehensive list of duties and responsibilities so applicants know what will be expected of them​​.
  4. Qualifications and Skills: Clearly outline the necessary qualifications, skills, and experience required for the position, making it easier for candidates to assess their suitability​​.
  5. Compensation and Benefits: Detail the salary range, benefits, and any other perks associated with the role to attract quality candidates​​.
  6. Company Overview: Give a brief background of your company, including its culture, values, and what makes it a great place to work​​.
  7. Emotional Appeal: Incorporate sentences that connect on an emotional level, showing potential applicants the value and impact of their work​​.
  8. Use of Real Images: Include real images of your company and staff to add a human aspect and build trust with job seekers​​.
  9. Application Instructions: Clearly state how to apply, including what documents to submit and where to send them. Include a call to action to encourage prompt applications​​.
  10. Diversity Statement: Consider adding a statement about your company's commitment to diversity and inclusion to appeal to a broader range of applicants.
  11. Contact Information: Provide clear contact details for applicants who may have questions or need further information about the job or application process.

An impactful job description is crucial. It should clearly outline the role, responsibilities, and qualifications you're seeking. Once crafted, choosing the right platforms for your job postings is next. Leverage social media, online job boards, and your company's website to reach potential candidates. Remember, the goal is to create an emotional connection, so include real images and stories about your company to humanize your brand​​​​.

Attracting the Right Candidates

To find the best candidates, you need to advertise your job openings effectively. Posting your job on online job boards, your company's website, and social media platforms can help you reach a wider audience. Additionally, leveraging your existing network and encouraging your current employees to refer potential candidates can be highly effective in attracting quality applicants.

Screening Applicants

The initial screening of applicants is a crucial step in the hiring process. Reviewing applications and conducting initial interviews (either via phone or video call) can help you narrow down the pool of candidates. Background checks are also essential to ensure the safety and integrity of your business and its clients.

Conducting Interviews

The in-person interview is your opportunity to assess a candidate's fit for your company. This is the time to evaluate their cleaning experience, work ethic, and whether they align with your company's culture. Asking open-ended questions and scenarios related to cleaning tasks can provide insight into their problem-solving abilities and commitment to quality.

Selecting the Right Employees

A good cleaning employee possesses a blend of skills, attributes, and qualities that not only make them efficient and reliable in their role but also a valuable asset to their team and company. Here are some of the key characteristics of a good cleaning employee:

  1. Attention to Detail: This is crucial in the cleaning industry, where missing small details can significantly impact the quality of work. A good cleaning employee notices and addresses even the minor aspects of cleanliness and organization.
  2. Reliability: Dependability is essential, as employers need to trust that their cleaning staff will show up on time and complete tasks as scheduled. A reliable cleaner helps maintain a consistent level of service that clients can count on.
  3. Time Management: Effective time management skills enable a cleaning employee to complete tasks within the allocated time frames without compromising the quality of work. This efficiency is critical for meeting client expectations and managing workload effectively.
  4. Physical Stamina and Dexterity: Cleaning is often physically demanding, requiring bending, lifting, and standing for extended periods. Good physical stamina and dexterity allow an employee to perform these tasks efficiently and safely.
  5. Initiative: A proactive cleaner who takes the initiative to address issues or improve cleaning processes without constant supervision adds value by enhancing operational efficiency and client satisfaction.
  6. Integrity: Honesty and a strong moral principle are vital, especially since cleaning staff often work in clients' homes or private spaces. Employers and clients must trust them to work respectfully and responsibly in these environments.
  7. Adaptability: The ability to adapt to different cleaning environments and requirements, as well as to changes in schedules or tasks, is important for a cleaning employee. Flexibility ensures that they can meet various client needs and handle unexpected situations effectively.
  8. Communication Skills: Clear communication with employers, team members, and clients helps in understanding expectations, reporting issues, and ensuring that all parties are satisfied with the cleaning services provided.
  9. Problem-Solving Skills: The ability to identify and solve problems quickly, such as dealing with unexpected stains or damages, is a valuable trait. It enables the cleaner to maintain the quality of their work under various circumstances.
  10. Customer Service Orientation: A good cleaning employee understands the importance of customer satisfaction and strives to meet or exceed client expectations with their work and professionalism.
  11. Willingness to Learn: The cleaning industry can involve various techniques, equipment, and safety protocols. A willingness to learn and adapt to new methods or technologies is essential for personal growth and maintaining high standards of cleaning.

These traits are often indicative of a great employee who will contribute positively to your team and your company's success. These characteristics contribute to the effectiveness and success of cleaning employees, impacting their ability to deliver high-quality services and achieve client satisfaction.

Onboarding and Retention

Hiring employees is not the end of the road. Once you've made a hire, properly onboarding your new employee is key to their success and satisfaction. Providing comprehensive training, introducing them to your team, and setting clear expectations can help new hires integrate smoothly into your business. Additionally, fostering a positive workplace culture and offering competitive compensation and benefits can aid in retaining your best employees, ensuring a steady flow of talent and reducing turnover.

Why do Employees Stay or Leave?

Understanding what motivates employees to stay or leave can help you create a better work environment. Factors like a positive company culture, recognition for hard work, and benefits such as health insurance can increase retention. Conversely, lack of trust, appreciation, or poor management can drive employees away.

Empowering Your Staff

Empowering your staff demonstrates trust and respect, encouraging them to take ownership of their roles and contribute to the company's success. Clear communication of your company's philosophy and providing the necessary tools and training can enhance employee engagement and satisfaction.


Hiring the right employees for your cleaning business requires a thoughtful and systematic approach. By understanding the unique needs of the cleaning industry, preparing detailed job descriptions, effectively advertising your openings, conducting thorough interviews, and focusing on retention, you can build a team of dedicated and skilled cleaners. Remember, the effort and time you invest in the hiring process can make a significant difference in the success and growth of your cleaning business. With the right people on board, you can ensure high-quality service for your clients and a positive reputation in the market.



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