Now that you have hired employees, itâs time to have some fun with it.
Is the approach to management where the leader runs the company âproactively.â Meaning, rather they are active in terms of seeking out new opportunities for the company and dealing with any threats of problems before they even emerge.
Is the approach when you donât plan ahead to handle problems or opportunities
Case management is a process that strives to achieve a specific objective by handling cases from beginning to end.
Churn: Â Is the rate at which customers stop doing business with an entity.
It is most commonly expressed as the percentage of service subscribers who discontinue their subscriptions within a given time period.
Send a SMS after each new client is service. A call is ok, but is not as effective.
Within jobber activate to collect feedback after the job is closed.
If thereâs an issue schedule a redo immediately or manager visit  before it gets out of your hands.
When should we be bothered? Letâs look at a system to avoid getting bothered as a business owner every day with complaints.
Level 1: Simple/quick REDO is always the first option. Or, small refund under $25 to cover time to redo cleaning tasks.
Level 2: Client wants someone to come back, then Customer Service Agent will offer the client a redo at no cost. If the client rejects the REDO and demands a refund of more than $50 we will schedule the field manager to come and check the job before granting the refund.
Level 3: Client is very mad, they request more than 50% of the money back, is threatening to leave bad reviews wishes to speak to an Owner.
Due to an expired insurance, the employee couldnât work for 2 months for a lack of car. This caused us to move her jobs and lose clients.
Thatâs why within Pipehire the system will remind you of expired insurance, driverâs licenses and any docs.
Focus on:
Learn to recognize this signs:
Learn how to Hire and Manage better cleaning employees.
Pipehire helps you hire better. More reliable employees will make your business thrive. We use a customizable funnel to filter job applicants with the type of worker you are looking for. So let Pipehire do the work for you and help you find the perfect employee for your business!
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